We are here for you,
Dear Guest, Friend, Partner,
in these particular times that we are experiencing, our priority is to offer you a pleasant and safe stay. The past few months have given us proof that, by respecting the safety protocols that we adopt throughout the hotel, we can continue to do what we do best: welcome you and thrill you with a wonderful experience. Our staff is trained and attentive, we continue to ask our guests for the collaboration they have always given us.
Here we present the main measures we take:
Your safety, our priority
To best welcoming you we have completely revised the cleaning and sanitization protocols, with the intervention of professional partners following the specifics of the most important sanitary organizations.
To guarantee from the start a base of extreme safety, before the opening, the hotel has been wholly sanitized with specific treatments of a specialized and certified company. We have then established firm cleaning daily protocols with specific products to maintain sanitization in all areas, in line with the directives of the health authorities. The cleaning and the sanitization of the room and the common areas are carried out by a certified and specialized company.
To fully support our guests, we have adopted a digital system which allows the transmission of personal information right after the booking.
In this way the bureaucratic procedure at arrival and departure will be minimized, on request even the payments of extras can be made on-line, though a payment link which will be sent to your smartphone. Furthermore, for every request our staff will be reachable at any moment not only via phone and email but also using whataspp and facebook messenger.
Using our website on the services page you can receive on your mobile device all the information regarding room service, directly and comfortably order your breakfast, light lunch or dinner in total relax. The same service, without any additional charge is exclusively available at the hotel breakfast room or in the garden.
Our magnificent private spa perfectly lends itself to the need of privacy, relax and safety. In fact, it is uniquely available by reservation, between each exclusive use a complete sanitization with specific product and certificates is carried out.
The wide indoor garden has more than 500 square meters and it’s a true and real treasure hidden in the heart of Venice. The garden is covered by an automatic and steady system against insects and mosquitos, while the furniture and facilities are properly spaced-out thank to the broad available area and they are constantly cleaned and sanitized according to the safety protocols.
All the staff is been continuously formed with the last updates regarding health disposition and safety protocols. Everyone is equipped with personal protective equipment and they undergo a daily screening of body temperature before starting their duty.
Elisabetta Dotto, Locandiera, hospitality professional with more than 35 year of experience and passion in the art of hospitality and reception is the responsible of the respect of the rules and of all the safety protocol that employee, suppliers and whoever enters the hotel must follow.
Our booking policies
FLEXIBLE and SAFE
Italy is finally going back to normality, in compliance with health standards and thanks to the commitment of everyone. Many nations are still struggling with restrictions on extraterritorial travel, or with uncertainties on the side of air transports. We want to reassure all our customers: we have studied a TOTALLY FLEXIBLE rate with free cancellation up to 5 days from arrival at the hotel, and a PROMOTIONAL rate with a guaranteed prepaid amount.
- Book freely with your credit card ONLY AS A GUARANTEE of the reservation
- You can always modify or cancel your reservation up to 5 days from your arrival at the hotel
Take the chance of our exclusive SMART rate and book your stay at the best online price, with GUARANTEED paid amount!
- Paid amount guaranteed with voucher:
Should you request the cancellation of your booking within 3 days from arrival, we will send you a voucher of the same amount you paid, which can be spent in our hotel up to 24 months from the date of issue.
- Best online price:
When you book directly with us, you will always get the best price!
When you book through our official website www.excessvenice.it you are sure to get the best online price and the best cancellation conditions.
For reservations made through intermediaries such as online portals, travel agencies or tour operatars the guest must refer to the policies of the respective partners.
We respond as quickly as possible to the questions of our guests, with online messaging as first choice: here are our direct contacts, use your favorite!